Shipping policy

At Allora Stores, we want your shopping experience to feel simple, elegant, and reliable from the moment you place your order to the moment your new wallet arrives. Our products are selected to bring everyday organization and modern feminine style into your routine, and we work to make our shipping process as clear as possible.

Please read our Shipping Policy carefully before placing an order.

Order Processing

After your order is placed, it will be reviewed and prepared for shipment. Order processing typically takes 1 to 5 business days, depending on order volume, product availability, and verification requirements.

Orders are not usually processed on weekends or public holidays.

During high-demand periods, seasonal promotions, or holidays, processing times may be slightly longer. We appreciate your patience and understanding during busy periods.

Shipping Times

Estimated shipping times may vary depending on your location, shipping carrier, and external conditions.

Typical delivery times may range from 7 to 20 business days after processing, depending on the destination and shipping method available at checkout.

Please note that shipping times are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, weather conditions, holidays, incorrect addresses, or other circumstances beyond our control.

Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email with tracking details if tracking is available for your order.

Please allow some time for tracking information to update after the shipping confirmation is sent. Tracking updates may take several business days depending on the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping details before submitting your order. Allora Stores is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at:

support@allorastores.store

We will do our best to update the address before the order is processed. However, once an order has been shipped, we may not be able to make changes.

Lost or Missing Packages

If your package appears to be lost, delayed, or marked as delivered but you have not received it, please first check with your local carrier, neighbors, building reception, front desk, or mailroom.

If you still cannot locate your package, contact us at:

support@allorastores.store

Please include your order number and any relevant tracking information.

While we will do our best to assist, Allora Stores is not responsible for packages lost due to incorrect shipping addresses, carrier delivery errors, theft after delivery, or failure to collect the package.

Delayed Shipments

Shipping delays can happen from time to time due to factors beyond our control. These may include:

High shipping carrier volume.
Weather disruptions.
Customs inspections.
Public holidays.
Incorrect or incomplete addresses.
Transportation delays.
Local delivery restrictions.

We appreciate your patience if a delay occurs. If your order is significantly delayed, please contact us and we will help review the situation.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs fees, import duties, taxes, or other charges. These charges are determined by your local customs office and are the responsibility of the customer.

Allora Stores is not responsible for customs delays, duties, taxes, or import fees.

We recommend checking with your local customs office if you have questions about possible charges before placing your order.

Order Changes

If you need to change your order, please contact us as soon as possible at:

support@allorastores.store

We will do our best to help. However, once an order has been processed or shipped, we may not be able to make changes.

Order Cancellations

If you wish to cancel your order, please contact us quickly after placing it.

If the order has not yet been processed, we may be able to cancel it. If the order has already been processed or shipped, cancellation may no longer be possible.

In that case, you may request a return after receiving the item if it meets our Return and Refund Policy requirements.