Refund policy

At Allora Stores, we want every customer to feel confident and comfortable when shopping with us. Our collection is thoughtfully selected to bring compact elegance, everyday practicality, and refined feminine style into your daily routine. We understand that sometimes an item may not be exactly what you expected, and we are here to make the return and refund process as clear and simple as possible.

Please read our Return and Refund Policy carefully before making a purchase. By placing an order with Allora Stores, you agree to the terms outlined below.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date. To qualify for a return, the item must meet the following conditions:

The item must be unused, unworn, and in its original condition.
The item must be returned with all original packaging, tags, labels, and accessories included.
The item must not show signs of use, damage, stains, odors, scratches, or alteration.
The item must be returned with proof of purchase, such as an order confirmation email or order number.

Because our products are personal accessories designed for daily use, we carefully inspect all returned items before approving refunds.

Non-Returnable Items

Certain items may not be eligible for return. These include:

Items marked as final sale.
Gift cards.
Items damaged due to misuse, improper care, or normal wear and tear.
Items returned without original packaging or proof of purchase.
Items that have been used, altered, washed, stained, or damaged after delivery.

If an item is returned to us in a condition that does not meet our return requirements, we reserve the right to refuse the refund or return the item back to the customer.

How to Start a Return

To begin a return, please contact us at:

Email: support@allorastores.store

Please include the following information in your message:

Your full name.
Your order number.
The item you would like to return.
The reason for the return.
Photos of the item, if the item arrived damaged or incorrect.

Once your request is reviewed, we will provide return instructions if your item is eligible. Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service when returning your item. Allora Stores is not responsible for lost, delayed, or damaged return shipments. The return will only be processed once the item has been received and inspected by our team.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

We take care in selecting and preparing our products, but if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please email us at:

support@allorastores.store

Include your order number, a brief description of the issue, and clear photos of the item and packaging. This helps us review your case quickly and provide the best possible solution.

If the issue is confirmed, we may offer a replacement, refund, or another suitable resolution depending on the situation and product availability.

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your return is approved, your refund will be processed to your original payment method. Please allow several business days for your bank, credit card company, or payment provider to complete the refund.

Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund after it has been approved, please first check your bank account again. Then contact your credit card company or payment provider, as it may take additional time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at:

support@allorastores.store

Exchanges

We currently do not guarantee direct exchanges for all items due to product availability. If you would like a different color, style, or item, we recommend returning the eligible item and placing a new order once your return is approved.

If your item arrived damaged, defective, or incorrect, please contact us and we will help resolve the issue.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at:

support@allorastores.store

We will do our best to assist you. However, once an order has been processed or shipped, we may not be able to cancel it. In that case, you may need to wait for the item to arrive and then request a return if it meets our return conditions.