Contact information

Thank you for visiting Allora Stores. We are happy to assist you with any questions, concerns, or support needs related to your shopping experience.

At Allora Stores, we believe that every detail matters — from the wallet you choose to the service you receive. Our goal is to provide a smooth, helpful, and friendly customer experience that reflects the same modern, feminine, and polished style as our products.

Whether you need help choosing a wallet, checking your order status, understanding shipping details, requesting a return, or learning more about a product, our support team is here to help.

Store Information

Store Name:
Allora Stores

Website:
allorastores.store

Address:
13642 Rue du Grand Pré, Québec, QC, Canada

Email:
support@allorastores.store

Phone:
(866) 612-8483

Customer Support

For the fastest assistance, please contact us by email at:

support@allorastores.store

When contacting us about an order, please include your order number, full name, and the email address used at checkout. This helps us locate your order and respond more efficiently.

What We Can Help With

Our customer support team can assist with:

Product questions.
Wallet size, style, color, and material information.
Order status updates.
Shipping and tracking questions.
Return and refund requests.
Damaged, defective, or incorrect items.
Payment or checkout questions.
General store inquiries.

Product Questions

If you are unsure which wallet is right for you, we are happy to help. Our products are designed for compact everyday use, stylish organization, and easy carrying.

You can contact us if you have questions about:

Card slots.
Coin pockets.
Closure style.
Wallet size.
Material.
Color options.
Daily use.
Gift suitability.

We want you to feel confident before placing your order.

Order Support

If you have already placed an order and need support, please contact us with your order number.

We can help check your order details, shipping status, or any issue related to your purchase.

If you made a mistake in your shipping address, please contact us immediately. We will do our best to update your order before it is processed, but changes may not be possible once the order has shipped.

Return and Refund Support

If you would like to request a return or refund, please review our Return and Refund Policy first. Then contact us with your order number and reason for the request.

If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue.

Response Time

We aim to respond to customer inquiries as soon as possible. Response times may vary depending on order volume, weekends, holidays, or seasonal periods.

Please send only one message per issue when possible, as multiple messages may delay response time.

Professional and Friendly Communication

We are committed to offering respectful, clear, and helpful support. We kindly ask customers to communicate respectfully with our team so we can provide the best assistance possible.